There’s something special about waiting for a new outfit, the anticipation, the excitement, and the imagining of how it will look once it becomes part of your wardrobe. At UrbanVogueStore, we want that joy to carry through every step of the delivery process, making the wait feel smooth, reassuring, and worth looking forward to. Throughout this policy, “we,” “us,” and “our” refer to Orbinate Systems, while “you,” “your,” and “user” refer to our wonderful shoppers who trust us with their style choices.
This Shipping and Delivery Policy explains how your orders make their way from our collection to your doorstep. By choosing to shop with us, you agree to the practices described here, helping us maintain a dependable, worry-free delivery experience that complements your love for great fashion.
While we currently deliver only within India, we truly appreciate the interest we receive from customers outside the country. Expanding our reach is something we look forward to exploring, so more fashion lovers can enjoy our collections in the future.
Choosing new outfits is exciting, and once you’ve made your selection, we’re eager to get them ready for you. We begin processing your order shortly after it’s placed, with most orders being prepared within 1–2 business days, excluding weekends and public holidays.
When your package is ready for dispatch, we’ll send you a confirmation email containing the details you need. From there, you can enjoy the pleasant anticipation of your fresh new look making its way to you.
Unboxing new outfits is one of the best parts of online shopping, and we work diligently to bring that moment to you as soon as possible. Our standard delivery window typically ranges from 3 to 8 business days, allowing your selected pieces to travel safely from our warehouse to your doorstep.
We appreciate your patience during this journey and hope the moment your parcel arrives adds a delightful boost to your day as you welcome your new wardrobe choices.
Busy schedules, unexpected changes, and everyday life can sometimes get in the way of receiving a delivery. If your parcel cannot be handed over due to reasons such as an incorrect address, the recipient not being available, or refusal to accept the package, it will be returned to our warehouse until further guidance is provided.
To keep your fashion plans running smoothly, we recommend ensuring someone is available on the expected delivery date. If a package is missed, you are always welcome to reach out so we can help arrange a new delivery and make sure your chosen outfits arrive safely.
Opening a package should always feel exciting, so we understand the disappointment when something arrives damaged. If your order reaches you in less-than-perfect condition, please contact our support team within 48 hours of receiving the parcel and include a clear photo of the concern. This helps us resolve the issue quickly and restore your shopping experience.
In rare cases where a shipment is lost while on its way to you, we will coordinate with our delivery partners to confirm the situation and arrange either a replacement or a refund. Our priority is to ensure your journey with us remains positive from the moment you place your order to the moment you try on your new pieces.
We know that receiving your outfits should always be something to look forward to, and we’re here to help with any questions that might arise along the way. If you need support or clarification about shipping or delivery, feel free to reach out to us anytime at orbinatesystems@gmail.com. We’ll be glad to assist you and ensure your experience stays easy and enjoyable.