Shopping for stylish men’s and women’s clothing should feel effortless, and that’s the experience we strive to provide at UrbanVogueStore. Managed by Orbinate Systems, our goal is to help you feel assured and comfortable every time you place an order. Throughout this policy, “we,” “us,” and “our” refer to Orbinate Systems, while “you,” “your,” and “user” refer to you, our valued customer enjoying the collections on UrbanVogueStore.
When you make a purchase on our platform, you are agreeing to the guidelines shared below regarding returns and refunds. We’ve designed the process to be clear and approachable so that if a piece doesn’t feel right for your wardrobe, you can easily understand how to send it back without any added stress.
Making sure your shopping journey remains enjoyable is important to us, and this policy outlines how returns and refunds work in a smooth and customer-friendly way. If a product doesn’t feel like the right match, we want you to feel confident taking the next step with complete clarity.
Every shopper knows the feeling when an outfit arrives and the excitement is real, yet something still doesn’t click. Whether it’s the shade, the detailing, or simply a last-minute change of style preference, we understand that not every item finds its forever home. That’s why we’ve created simple guidelines to help you return eligible pieces without unnecessary complications.
To keep everything seamless, returned items must be unused, unwashed, and kept exactly as you received them, including all tags, labels, and original packaging. These details help us ensure that every product maintains the quality standard our shoppers expect. Items that show signs of wear, washing, or alterations cannot be accepted, as they’re no longer in their original condition.
If you wish to return something, please reach out to our support team within 48 hours of receiving your order. A short message is all you need to get started. Any item that doesn’t meet the required conditions may not qualify for return, and following these simple steps keeps the process clear and fair for everyone involved.
Sometimes a piece looks perfect online but doesn’t speak to your style when it arrives, and that’s completely normal. Returning an item shouldn’t feel complicated, so we’ve kept the steps simple and easy to follow.
To begin, send us an email that includes your Order ID along with a brief explanation of why you’d like to return the item. Whether it's about the color, feel, or an unexpected issue, sharing the reason helps us support you better. If your item arrived damaged or didn’t match what you ordered, adding clear photos will help our team review your request quickly and accurately.
Once your return request is evaluated and approved, we will share detailed instructions on the next steps. These directions are designed to be straightforward so that you’re never left guessing. Please note that if an item doesn’t follow our return guidelines, we may be unable to accept it, so ensuring each step is followed will make the entire experience smoother.
Waiting for a refund can feel like waiting for a new outfit to restock, and we want that wait to be as short and worry-free as possible. Once your returned item reaches our facility, our team inspects it to confirm that it meets all return requirements. After this review is completed, you’ll receive an update letting you know whether your refund has been approved.
If your refund is approved, the amount will be credited back to your original payment method. This typically happens within 5 to 7 business days, depending on your bank or payment provider’s processing time. Once the refund is completed, you’ll receive a confirmation email so you can feel fully at ease knowing the process is complete.
There may be times when an item comes back with slight wear, missing packaging, or a minor issue that prevents it from meeting our full return criteria. We understand that small things can happen during the return journey, and we do our best to approach these situations fairly. In cases where only part of the return requirements are met, we may issue a partial refund based on the product’s condition.
Our intention is always to balance fairness with flexibility, ensuring that you still receive value while maintaining consistent quality standards for all customers. Even when a full refund isn’t possible, we aim to offer a resolution that feels reasonable and considerate.
Few things are as disappointing as discovering that your much-anticipated clothing item arrived damaged or wasn’t the product you ordered. If this happens, we’re committed to resolving the issue quickly so you can get back to enjoying your shopping experience without delays.
Please report any damaged, defective, or incorrect product within 48 hours of receiving your delivery. Sharing clear photos or videos of the issue will help us understand exactly what went wrong and allow our team to respond efficiently. Once we receive your details, we’ll work toward a swift solution so you’re not left waiting.
Your satisfaction matters to us, and acting quickly helps ensure that your wardrobe plans remain smooth and enjoyable.
Returns and refunds can sometimes feel a little confusing, especially when you’re juggling everyday plans and outfit choices. If you ever need help or simply want clarity on a step, our support team is here to guide you with ease.
You can contact us anytime at orbinatesystems@gmail.com for assistance. We’ll be happy to walk you through any part of the process so you always feel supported while shopping with UrbanVogueStore.