Shopping for stylish pieces should always bring a sense of delight, whether you’re discovering a new look or refreshing your wardrobe. At times, however, things may not unfold exactly as expected—a garment may appear different from what you imagined, an order may arrive later than hoped, or a detail may leave you seeking clarity. At UrbanVogueStore, operated by Orbinate Systems, we truly value your concerns and want you to feel supported at every step.
Our Grievance Redressal Policy is designed to ensure that any issue, feedback, or question you raise receives thoughtful attention. We aim to respond with fairness, openness, and respect for your time. Every shopper deserves care and transparency, and we are committed to providing exactly that throughout your experience with us.
Concerns regarding payments, returns, refunds, or exchanges are also considered grievances, as well as situations where you need further explanation about our policies or procedures. We understand that even small uncertainties can affect your overall experience, and we treat every grievance with the seriousness it deserves, making sure you receive a clear and helpful response.
Shopping should feel effortless, but if something unexpected comes up, we want to make it easy for you to reach out for help. Whether you’re confused about a product, dealing with an order-related concern, or simply need guidance, raising a grievance is a straightforward process designed to get you quick support.
To begin, head to the Help Centre or the Contact Us page on our website or app. Both spaces are built to guide you to the right category that best reflects your concern. Choosing the correct topic helps us understand your situation more clearly, which in turn allows us to respond efficiently.
When submitting your grievance, include important details such as your Order ID, a description of the issue, and any supporting photos or documents if applicable. This information helps us review your concern thoroughly and offer the right solution. Once your grievance is submitted, our team takes it from there, working to provide a timely and meaningful response.
Even with our best efforts, there may be times when your concern requires a deeper review or you feel the initial response did not fully resolve the issue. When that happens, you have the option to escalate the matter for closer examination and additional support.
If you remain unsatisfied with the resolution provided by our customer care team, you may reach out directly to our designated Grievance Officer. This process aligns with the Information Technology Act, 2000, and applicable laws, ensuring that your grievance is addressed with structure, fairness, and complete transparency.
Our Grievance Redressal Officer oversees all escalated matters, ensuring accountability and providing a more detailed review of the situation. You can contact the officer at orbinatesystems@gmail.com, where your concern will receive careful handling and a professional response. Your feedback helps us continue improving and ensures your voice is always valued.
We want your shopping experience at UrbanVogueStore to remain enjoyable, even when something goes wrong. Once you raise a grievance, our focus is to ensure the entire process is smooth, clear, and reassuring so that you always feel supported.
When your grievance is received, we send an acknowledgement email within 48 hours to let you know that your concern is officially recorded and under review. Every grievance is assigned a unique ticket or reference number so you can easily keep track of its status while we work on a solution.
Our support team, in coordination with the Grievance Officer when required, strives to resolve concerns at the earliest possible time. Most issues are addressed within seven working days or as per legal requirements. Throughout the process, we keep you informed through your preferred communication channel, ensuring you always know where things stand.
We believe that every grievance is an opportunity to strengthen trust and deliver a better experience, and we approach each one with care and dedication.
A grievance reaches closure when a solution has been provided that addresses your concern and aligns with our policies. We work to offer outcomes that are clear, fair, and considerate, helping you feel confident that your issue has been fully resolved. If we share a proposed resolution and do not receive further communication from you within a reasonable period, we treat the matter as resolved to the best of our ability based on the information available.
Once a final response is issued in accordance with our procedures and legal requirements, the grievance is officially closed. Our goal is to ensure that by the time we reach this point, you feel heard, respected, and satisfied with the outcome.
Your shopping experience is important to us, and we want every interaction you have with UrbanVogueStore to feel positive and effortless. If you have a question, need clarity, or want to raise a concern about any part of your order or our services, we’re here to assist you with warmth and care.
You can reach out to us anytime at orbinatesystems@gmail.com, and our team will be happy to guide you and offer the support you need.
Just as fashion evolves, we occasionally update our practices at UrbanVogueStore to ensure your personal information remains safe and handled responsibly. These adjustments help us maintain high standards of privacy and security, much like keeping a wardrobe thoughtfully curated and up to date.
We encourage you to review our Terms of Use and Privacy Policy from time to time to stay informed about the latest updates. Keeping these details current helps us protect your data and ensures that your overall browsing and shopping experience stays smooth, secure, and enjoyable.